Order Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive a notification once your order has shipped.

Shipping Rates and Delivery Estimates

  • We offer several shipping options to meet your needs. Shipping charges for your order will be calculated and displayed at checkout.
  • Estimated delivery times vary based on your location and the selected shipping method:
    • Standard Shipping (5-7 business days): $X.XX
    • Express Shipping (2-3 business days): $X.XX
    • Overnight Shipping (1 business day): $X.XX
  • Please note that these delivery times are estimates and can vary due to external factors beyond our control, such as carrier delays or customs processing.

International Shipping

  • Frogy Mart ships internationally to selected countries.
  • Shipping charges and delivery estimates for international orders will be calculated and displayed at checkout.
  • Customers are responsible for any customs fees, taxes, or import duties that may apply to their order.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email to monitor the progress of your shipment.
  • You can track your order through the shipping carrier’s website.

Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.
  • Some products may have shipping restrictions based on the destination country’s regulations.

Lost or Damaged Packages

  • Frogy Mart is not responsible for packages lost or damaged during transit. If you received your order in a damaged condition, please contact the shipping carrier to file a claim.
  • Save all packaging materials and damaged goods before filing a claim.

Delivery Issues

If you haven’t received your package within the estimated delivery time, please contact us at asltraderllc@frogymrt.com or through our WhatsApp number +1 (727) 355-8458, and we will assist in resolving the issue.