Return Window

  • We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • You’ll also need the receipt or proof of purchase.

Non-Returnable Items

  • Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and hazardous materials (such as flammable liquids or gases).

How to Initiate a Return

  • To start a return, you can contact us at [your email address] or through our WhatsApp number +1 (727) 355-8458.
  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
  • Items sent back to us without first requesting a return will not be accepted.

Refund Process

  • Once we receive your return and inspect it, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Exchanges

  • The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU Right of Withdrawal

  • If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, under the cooling-off period regulations.

Return Address

Items should be returned to: 386 S Atlantic Ave Unit #237 Ormond Beach, FL 32176, USA

Need help?

Contact us at asltraderllc@frogymart.com for questions related to refunds and returns.